Marketing Insights: B2B Marketing Deadly Sin #4 - Underestimating the Power of Your Web Site

In our continuing series, the "Five Deadly Sins of B2B Marketing," let's look at Deadly Sin #4, which is: "Underestimating the Power of Your Web Site."

OK, you have a web site. You’ve kept it updated. So what? Is it driving leads and business to your company? Is it reducing the cost of your marketing transactions? Does it project a global image? Almost every B2B web site we see is an underachiever; not fulfilling its huge potential to deliver leads, reduce costs, and improve customer satisfaction. Don’t think of your Web site as an on-line catalog. Think of it as a strategic competitive weapon.

Today, the web site is the primary image maker for your business. It’s the first place a person goes to check out your company. In those precious seconds spent viewing your home page, prospects form the vital first impressions that will forever color their attitudes about your company. What does the site say about your firm? Does it convey the image and depth of a global industry leader? Or look more like the personal web blog of your teenage daughter’s boyfriend. A client once took a particularly candid view of his company’s site. “We look like the guy selling a $5,000 Rolex from the trunk of a ’62 Dodge.”

Your Web site also is a back door into your enterprise. People come in by the thousands, wander around, and search through your offerings in total anonymity. With no pushy salespeople, it’s a shoppers dream. A recent survey shows that 90% of all engineers and technical buyers use the Internet on the job; 42% for as much as 7 hours per week. Over half query search engines to find and specify products. Google and Yahoo now play a critical role in directing cyber-prospects to your web site. When buyers launch Internet searches for your products and services –and they don’t find your site – those are lost business opportunities. This is especially troubling when you consider the resources invested to build and maintain your Web presence. Optimizing your site to appear on the first pages of Google and Yahoo is critical in today’s electron driven economy. And buying paid keyword sponsorships on these search engines attracts even more leads to your company.

But an effective interactive marketing strategy involves more than driving visitors to your Web site. If they come and go incognito, like ghosts in the machine, you’re leaving money and leads on the table. Sending visitors through landing and registration pages for high-value content can generate scores of qualified leads. An automated on-line database can collect and distribute those leads to your sales force, supporting fulfillment and remarketing.

A successful B2B site might log 50,000 to 100,000 visitor sessions a month. That’s quality time a customer spends browsing through your offerings. Compare that to the effectiveness of your other marketing communications. Where else can you engage so many prospects at such low cost?

Have you visited your own Web site lately? Have you searched for your own products or services on Google or Yahoo? Your web site can become a low-cost, global, 24/7, self-service front-end for your company. And your smallest competitor can do it better than you.

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There are more Deadly Sins, of course. Stay tuned...

Or, if you can't wait, we've developed a free white paper to help marketing executives avoid these money-wasting, product-killing, and even career-ending mistakes.

Download a free copy of it, “The Five Deadly Sins of B2B Marketing,” from http://www.tizinc.com/DeadlySins. Or, call us at 781-793-9380.

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